29-30 June 2017 | Nairobi, Kenya

Russell Akuom

Head of Digital Banking, Co-operative
Bank of Kenya

9:30 AM Omnichannel banking: How to ensure consistent customer interactions with your banking brand across multiple touch points

  • Learn how to analyse the information from different channels in order to build up a detailed and accurate picture of the customer’s preferences and behaviour
  • Develop information from various channels in order to build up detailed customer profiles

Check out the incredible speaker line-up to see who will be joining Russell .

Download The Latest Agenda