29-30 June 2017 | Nairobi, Kenya

Conference Day One: Thursday, 29 June 2017

8:00 am - 8:30 am Registration and morning refreshments

8:30 am - 8:45 am Opening remarks by IQPC

8:45 am - 9:00 am Chairman’s opening remarks

9:00 am - 9:30 am Keynote presentation: Facilitating financial inclusion and integration through the use of mobile payments and transfer solutions in East Africa

Oltesh Thobias - Regional Chief - Procurement, African Development Bank
  • How are developments in payment technologies facilitating branchless banking?
  • Combing HCE and contactless payments technology
  • An overview of the future of payments technology

Oltesh Thobias

Regional Chief - Procurement
African Development Bank


9:30 am - 10:00 am Omnichannel banking: How to ensure consistent customer interactions with your banking brand across multiple touch points

Russell Akuom - Head of Digital Banking, Co-operative, Bank of Kenya
  • Learn how to analyse the information from different channels in order to build up a detailed and accurate picture of the customer’s preferences and behaviour
  • Develop information from various channels in order to build up detailed customer profiles

Russell Akuom

Head of Digital Banking, Co-operative
Bank of Kenya

10:00 am - 10:30 am TransUnion cleans up the mobile loans industry in Kenya

Billy Owino - Chief Executive Officer , TransUnion
- A quick look at the Kenyan Mobile Lending Market
- Evolving customer expectations and the impact on businesses in a mobile market place
- Engaging with your customers on their preferred platforms might expose businesses to additional risks
- Overcoming the challenges and delivering a world-class mobile loan experience

Billy Owino

Chief Executive Officer

10:30 am - 11:00 am Beyond multi-channel banking: How to support omnichannel banking with a multi-channel digital platform

Alex Mbaka - Head, Channel Operations and Telephony, Barclays Kenya
  • An overview of the advantages for adopting a multichannel digital platform
  • How to implement an attractive user experience design to encourage usability of online banking channels

Alex Mbaka

Head, Channel Operations and Telephony
Barclays Kenya

11:00 am - 11:30 am Networking break and morning refreshments


•             Making Credit Agile with changing customer behavior.
•             Innovation in the Credit Space using BOTS and Augmented Reality.
•             Live Demonstration – Credit Simulation

Ricardo Campos

Business Development Manager - International Markets
IT Sector

12:00 pm - 12:00 am Innovation in the payments landscape in Kenya

Michael Mbuthia - CIO, Kenya Banker’s Association
  • Addressing consumers’ security concerns from using digital payment solutions
  • Exploring the role of payments innovation in meeting East Africa’s development targets

Michael Mbuthia

Kenya Banker’s Association

12:30 pm - 12:00 am The future of fintechs and banking: The rise of the digital only bank

Jack Ngare - Director of Innovation and Finserve, Equity Bank
  • Strategies for leveraging digital disruption technologies to create a customer-focused business model
  • Developing an effective MVNO strategy

Jack Ngare

Director of Innovation and Finserve
Equity Bank


1:00 pm - 12:00 am Panel discussion: The Fintech revolution: Creating the appropriate regulatory environment to support innovation and financial inclusion in East Africa

James Muritu - Thought Leader, Consultant, FinTechPrenuer
Jack Ngare - Director of Innovation and Finserve, Equity Bank
Prashanth Prasad - Business Unit Head , Quest
  • Reimagining the role of the central banks: How can the central bank foster innovation?
  • How to strike a balance between regulation and innovation
  • Developing activity-based regulations to keep pace with payments innovation
  • Developing guidelines to support cloud computing: Understanding the importance of cloud computing to Fintech innovation


James Muritu

Thought Leader, Consultant

Jack Ngare

Director of Innovation and Finserve
Equity Bank


Prashanth Prasad

Business Unit Head

1:30 pm - 2:30 pm Networking lunch

2:00 pm - 12:00 am New strategies for preventing cyber attacks and security breaches in mobile banking

Wycliffe Momanyi - Head Information Risk, KCB Group
  • An overview of today’s mobile threat landscape, mobile malware, third-party apps, unsecured Wi-Fi
  • An update on the latest technologies designed to prevent mobile malware
  • Strategies for preventing consumers’ risky behavior

Wycliffe Momanyi

Head Information Risk
KCB Group

2:30 pm - 3:00 pm Developing secure mobile banking apps for financial inclusion

  • Using biometrics for secure mobile banking
  • Developing multi-factor authentication for optimised payments security
  • Understanding the need for proper mobile app security testing

3:00 pm - 3:30 pm Managing risk in the new age of customer-centric banking

Orest Masinki - Country Head of Risk, Standard Chartered Bank Tanzania
  • Strategies for managing changing consumer behaviors and expectations
  • Understanding the importance of upgrading legacy core banking systems to reduce risk

Orest Masinki

Country Head of Risk
Standard Chartered Bank Tanzania

3:30 pm - 3:45 pm Chairman’s closing remarks

3:45 pm - 3:45 pm Close of conference day one