29-30 June 2017 | Nairobi, Kenya

Conference Day One: Thursday, 29 June 2017

8:00 am - 8:30 am Registration and morning refreshments

8:30 am - 8:45 am Opening remarks by IQPC

8:45 am - 9:00 am Chairman’s opening remarks

9:00 am - 9:30 am Keynote presentation: Facilitating financial inclusion and integration through the use of mobile payments and transfer solutions in East Africa

Oltesh Thobias, Regional Chief - Procurement,African Development Bank
  • How are developments in payment technologies facilitating branchless banking?
  • Combing HCE and contactless payments technology
  • An overview of the future of payments technology

Oltesh Thobias

Regional Chief - Procurement
African Development Bank


9:30 am - 10:00 am Omnichannel banking: How to ensure consistent customer interactions with your banking brand across multiple touch points

Russell Akuom, Head of Digital Banking, Co-operative,Bank of Kenya
  • Learn how to analyse the information from different channels in order to build up a detailed and accurate picture of the customer’s preferences and behaviour
  • Develop information from various channels in order to build up detailed customer profiles

Russell Akuom

Head of Digital Banking, Co-operative
Bank of Kenya

10:00 am - 10:30 am TransUnion cleans up the mobile loans industry in Kenya

Billy Owino, Chief Executive Officer ,TransUnion
- A quick look at the Kenyan Mobile Lending Market
- Evolving customer expectations and the impact on businesses in a mobile market place
- Engaging with your customers on their preferred platforms might expose businesses to additional risks
- Overcoming the challenges and delivering a world-class mobile loan experience

Billy Owino

Chief Executive Officer

10:30 am - 11:00 am Beyond multi-channel banking: How to support omnichannel banking with a multi-channel digital platform

Alex Mbaka, Head, Channel Operations and Telephony,Barclays Kenya
  • An overview of the advantages for adopting a multichannel digital platform
  • How to implement an attractive user experience design to encourage usability of online banking channels

Alex Mbaka

Head, Channel Operations and Telephony
Barclays Kenya

11:00 am - 11:30 am Networking break and morning refreshments


•             Making Credit Agile with changing customer behavior.
•             Innovation in the Credit Space using BOTS and Augmented Reality.
•             Live Demonstration – Credit Simulation

Ricardo Campos

Business Development Manager - International Markets
IT Sector

12:00 pm - 12:00 am Innovation in the payments landscape in Kenya

Michael Mbuthia, CIO,Kenya Banker’s Association
  • Addressing consumers’ security concerns from using digital payment solutions
  • Exploring the role of payments innovation in meeting East Africa’s development targets

Michael Mbuthia

Kenya Banker’s Association

12:30 pm - 12:00 am The future of fintechs and banking: The rise of the digital only bank

Jack Ngare, Director of Innovation and Finserve,Equity Bank
  • Strategies for leveraging digital disruption technologies to create a customer-focused business model
  • Developing an effective MVNO strategy

Jack Ngare

Director of Innovation and Finserve
Equity Bank


1:00 pm - 12:00 am Panel discussion: The Fintech revolution: Creating the appropriate regulatory environment to support innovation and financial inclusion in East Africa

James Muritu, Thought Leader, Consultant,FinTechPrenuer Jack Ngare, Director of Innovation and Finserve,Equity Bank Prashanth Prasad, Business Unit Head ,Quest
  • Reimagining the role of the central banks: How can the central bank foster innovation?
  • How to strike a balance between regulation and innovation
  • Developing activity-based regulations to keep pace with payments innovation
  • Developing guidelines to support cloud computing: Understanding the importance of cloud computing to Fintech innovation


James Muritu

Thought Leader, Consultant

Jack Ngare

Director of Innovation and Finserve
Equity Bank


Prashanth Prasad

Business Unit Head

1:30 pm - 2:30 pm Networking lunch

2:00 pm - 12:00 am New strategies for preventing cyber attacks and security breaches in mobile banking

Wycliffe Momanyi, Head Information Risk,KCB Group
  • An overview of today’s mobile threat landscape, mobile malware, third-party apps, unsecured Wi-Fi
  • An update on the latest technologies designed to prevent mobile malware
  • Strategies for preventing consumers’ risky behavior

Wycliffe Momanyi

Head Information Risk
KCB Group

2:30 pm - 3:00 pm Developing secure mobile banking apps for financial inclusion

  • Using biometrics for secure mobile banking
  • Developing multi-factor authentication for optimised payments security
  • Understanding the need for proper mobile app security testing

3:00 pm - 3:30 pm Managing risk in the new age of customer-centric banking

Orest Masinki, Country Head of Risk,Standard Chartered Bank Tanzania
  • Strategies for managing changing consumer behaviors and expectations
  • Understanding the importance of upgrading legacy core banking systems to reduce risk

Orest Masinki

Country Head of Risk
Standard Chartered Bank Tanzania

3:30 pm - 3:45 pm Chairman’s closing remarks

3:45 pm - 3:45 pm Close of conference day one